Agreement to Terms
Welcome to juicyvape.co.nz (the ‘site’), a website hosted and operated by Juicy Vape (‘we’, ‘our’).
These terms apply to the entire contents of the site, to any web feeds produced by the site, and to any feedback or submissions provided through the site. By viewing and using the site, you agree to these Terms of Use.
Disclaimer
Juicy Vape disclaims and excludes all liability for any claim, loss, demand, or damages of any kind whatsoever (including for negligence) arising out of or in connection with the use of either this website or the information, content, or materials included on this site or on any website we link to.
Continuity of Service
Juicy Vape makes no warranty or representation, express or implied, as to continuity of service. We reserve the right to suspend, terminate, or alter access to some or all of the site’s services at any time without notice.
Your License to Us for Contributions
Other than personal information, which is covered under our Privacy Policy, any material you transmit or post to the site is considered non-confidential. This includes feedback or submissions you provide.
We do not claim to own your copyright material. However, you grant Juicy Vape a non-exclusive, royalty-free, and irrevocable license to:
- Publish such material in any format, including:
- On this or any other website
- In hard copy publications
- In email notifications or alerts
- In web feeds
- Sub-license such material for re-use by others on the same terms as the license you’ve granted Juicy Vape.
Third-Party Copyright
If your contributions to the site include material in which copyright or other intellectual property is owned by a third party, you warrant that you have the right to use that material and to grant the license referred to above.
Revisions to These Terms of Use
Juicy Vape may revise these Terms of Use at any time. Any revisions take effect when this page is published.
Refunds & Exchanges for Faulty Products
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Without limiting any rights under the Consumer Guarantees Act 1993, Juicy Vape will fulfill its obligations.
Claims and Returns
- All claims of missing or misplaced parcels must be made within 7 days of delivery.
- Contact Juicy Vape by phone (021 943 705) or email (info@juicyvape.co.nz) before returning any products.
- Products damaged or faulty upon arrival must be reported to Juicy Vape within 7 days of delivery.
- If Juicy Vape mistakenly supplies the wrong product, the buyer must return it in an unopened and unused condition.
Non-Refundable Items
- Any item purchased on sale or clearance is non-refundable and non-exchangeable.
- Disposable vapes are not covered under warranty as they are consumable products.
Electronic Products Warranty
- Electronic products like vape mods, devices, vaporizers, scales, grinders, batteries, and chargers have varying warranty periods. Please contact Juicy Vape for specific warranty details.
Change of Mind Returns
Juicy Vape does not guarantee to accept return or exchange products due to a change of mind. The buyer will be responsible for shipping fees in such cases.
Return Shipping
To return your product, mail it to: 163 Devon Street East, New Plymouth Central, New Plymouth.
You will be responsible for paying your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For questions related to refunds and returns, contact us at 021 943 705.
Address
Juicy Vape, 163 Devon Street East, New Plymouth Central, New Plymouth 4310, New Zealand