Overview
At Juicy Vape, customer satisfaction is our priority. If you're not entirely satisfied with your purchase, we’re here to help. Please carefully review our return policy below.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
Timeframe
You have 7 days from the date of delivery to request a return. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange, except in cases covered by the Consumer Guarantees Act 1993.
Non-Refundable Items
- Sale and clearance items are non-refundable and non-exchangeable.
- Disposable vapes are considered consumable products and are not covered under warranty.
Damaged or Faulty Items
If you receive a damaged or faulty product, please notify us within 7 days of delivery. You can contact us at 021 943 705 before returning the item. Once approved, the product should be returned in its original condition and packaging.
Incorrect or Misplaced Orders
If you receive the wrong product or your order has been misplaced, please contact us immediately. Incorrect items should be returned in unopened and unused condition.
Refunds for Approved Returns
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping Returns
To return your product, you must mail it to:
Juicy Vape, 163 Devon Street East, New Plymouth Central, New Plymouth 4310, New Zealand.
You will be responsible for paying your own shipping costs for returning the item unless the product is faulty or incorrectly supplied. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund if applicable.
Warranty
Certain electronic products like vape mods, devices, scales, chargers, and grinders may have varying warranty periods. Please contact us for specific warranty information.
Contact Us
If you have any questions about returns, exchanges, or refunds, contact us at 021 943 705.