Where is my order dispatched from?
All orders are dispatched from New Zealand. Primarily, orders are sent from our central location in New Plymouth. Under certain circumstances, if stock isn’t available, your order might be dispatched from our warehouse or retail outlet.
How long does delivery take?
Estimated Delivery Time for New Zealand:
- Non-rural Areas: 1-2 business days
- Rural Areas: 2-4 business days
Although we strive for overnight delivery for all parcels, this timeframe is targeted, not guaranteed.
Do you deliver internationally?
Currently, we don’t provide international shipping.
Is every parcel tracked?
Yes, all dispatched parcels are tracked. For your security, avoid sharing your tracking number. We aren’t responsible for any unauthorized alterations to your parcel.
Which courier service do you use for delivery?
We utilize NZPost for all deliveries within New Zealand.
Do you provide Saturday or Same Day delivery?
At this moment, these services are not available.
Why might you dispatch from your retail outlets?
To ensure our customers have access to our complete product range, we may choose to send your order from our retail outlet if stock in the central location is unavailable.
Is ID verification necessary to receive my parcel?
Yes. Since our parcels bear an Age Restricted label, NZPost drivers may require age verification upon delivery. If you are picking up your parcel from the depot, remember to carry your ID.